Terms & Conditions
For the Discount Voucher above
All of our cricket bats are guaranteed against premature breakage in the course of reasonable use and care for a period of 6 months from the time of purchase. Should you experience any problems at all please let us know so that we can suggest an appropriate course of action. We always try to be very helpful and arrive at a fair decision.
We totally dependent on you the owner and player to continue our work by preparing, protecting and maintaining the bat in accordance with our recommendations.
Our goal is to ensure that all of our customers are completely satisfied. Stock orders are usually shipped within a few days. Custom made orders usually take 1 week turnaround. Sometimes this process is a bit quicker depending on demand. Please feel free to stay in contact with us during this time to see how things are going. International Shipping is by NZ Couriers for post options & DHL for courier options which is traceable to most countries from pickup to delivery. Domestic Shipping is with Fastway Couriers and is traceable from pickup to delivery. Dispatch is confirmed via email along with tracking details.
All customer information is kept strictly confidential by Fantail Cricket. Under no circumstances will we divulge, share, or sell customer information.
Credit Card Payments
Where your country of residence is not shown, please use NZD$. All credit cards are charged automatically in New Zealand dollars once the order is received. The conversion is made at the current rate of exchange.
Import Tax & Duties
For shipments, generally valued over $500.00 you may be subject to import duties/taxes, which are levied upon importation to your country. Additional charges by customs must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If you are unsure of these, you should contact your local customs office for further information. Customs forms for all international packages list the value of your order's contents. Generally this is not a problem as the goods do not attract a high value.
Due to the nature of the sport, some reasonably foreseeable impacts may exceed the limitations of our products. Fantail Cricket accepts no responsibility whatsoever, for any injuries sustained or damages caused to property by the use of our products whether they be damaged or otherwise.
We offer a limited warranty against any fault of manufacture on all Fantail Bats for a period of 12 months.. This warranty covers all repairs required that are caused as a result of reasonable use of the Fantail Cricket bat. Repairs carried out within 12 month warranty period are free of charge, though there is normally a return post and packing charge. Subsequent repair and servicing is chargeable. Reasonable use involves, and is limited to, the using of the Fantail Cricket cricket bat to hit balls specifically designed for use in the sport of cricket. If the Fantail Cricket cricket bat is deemed un-repairable within this 12 month period then a free replacement will be offered. Fantail Cricket Ltd reserve the right to renege on this warranty if they believe that the bat has been used in ways not deemed reasonable. Fantail Cricket Ltd also reserve the right to renege on this warranty if labels were removed or chosen not to be applied. No cash refunds will be offered and the postage costs relating to the returning of bats will be borne by the customer.
Should you believe a warranty claim to be necessary, the product must be returned to us for inspection. Proof of purchase is required to be provided for any claim to be valid.
The warranty period does NOT include the following;
Insufficient knocking in and preparation prior to use
Damaged edges or toe, or excessive use
Any Fantail Revamp bats
Knocking in bats that are not Fantail
Bats used against bowling machines are not returnable as these especially damage cricket bats.
In the case of replacement product, the remaining warranty period on the existing product only will be carried onto the replacement bat.
Items will be accepted in return for a full refund (excluding original outgoing freight charges) for the following reasons:
Items that cannot be returned:
Store credit can be issued instead of refund or exchange at any time. Store credit will always be issued when the purchase was originally made with store credits or gift certificates
Note: if you are in-between sizes, consider getting the larger size
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