Returns Center


What items are returnable?

Items will be accepted in return for a full refund within 30 days of receipt of your shipment.(excluding original outgoing freight charges) for the following reasons:

  • Change of mind
  • The item is defective.
  • The item received is not the ordered item.
  • The item differs in specifications from the item displayed on our website.
  • Items must still be in absolutely new condition, as determined by Fantail, and with all original tags and packaging. For clothing, unwashed and unworn

Items that cannot be returned:

  • All cricket bats that are made to order cannot be returned or cancelled once your order is placed. Unless you have arranged this with us before placing your order
  • Items held longer than the 30-day return policy.
  • All Fantail cricket bats that have been used in any way that don't meet our warranty policy
  • Fantail cricket bats can not be returned because of 'change of mind' once a service has been completed (Including knocking In)
  • No service item/s will be refunded.
  • Free gifts or promotional items are not returnable!

How do I return?

  • Enter the required details into the returns form below
  • We will then be in touch to either approve or decline your request or we may require further details
  • If your request is approved you will receive a confirmation email with the shipping guidelines.

Are there any charges for return?

  • There are no charges for restocking charges for returns
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping
  • Taxes and duties are non-refundable

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
  • Store credit can be issued instead of refund or exchange at any time. Store credit will always be issued when the purchase was originally made with store credits or gift certificates

Returns Form

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Size Guide

BAT SIZE GUIDE

Please Note: if you are in-between sizes, consider getting the larger size

BAT SIZE

AVERAGE PLAYERS HEIGHT

TOTAL LENGTH

BLADE WIDTH

recommended WEIGHT

ZERO

Up to 1.20m

60cm

8.9cm

1lb 7oz

ONE

120cm -1.29m

64cm

8.9cm

1lb 9oz

TWO

1.29m - 1.37m

68cm

8.9cm

1lb 11oz

THREE

1.37m - 1.44m

72cm

9cm

1lb 13oz

FOUR

1.44m - 1.50m

76cm

9.5cm

1lb 15oz

FIVE

1.50m - 1.57m

78cm

10cm

2lb 1oz

SIX

1.57m - 1.63m

80cm

10cm

2lb 3oz

HARROW - H

1.63m - 1.68m

82.5cm

10cm

2lb 5oz

SMALL MENS - SM

1.68m - 1.75m

84cm

10.8cm

2lb 7oz & Above

SHORT HANDLE - SH

1.68m - 1.88m

85cm

10.8cm

2lb 7oz & Above

LONG BLADE  - LB

1.88m & above

87cm

10.8cm

2lb 8oz & Above

LONG HANDLE - LH

1.88m & above

87cm

10.8cm

2lb 8oz & Above

 

BATTING/WK PAD SIZE GUIDE

Please Note: if you are in-between sizes, consider getting the larger size 
The measurement to take here is from the centre of the kneecap to the top of the foot (where the tongue of your shoe would fit).

Size

Length

Small Junior

30-32cm

Junior

32-35cm

youth

36-38cm

Senior

39-43cm

Large Senior

44-48cm

 

BATTING/WK GLOVE SIZE GUIDE

Please Note: if you are in-between sizes, consider getting the larger size 
The measurement to take here is from the start of your wrist to the tip of your longest finger in a straight line.
Size
Length
Small Junior

165mm

Junior

175mm

youth

190mm

Senior

210mm

Large Senior

225mm