What items are returnable?
Items will be accepted in return for a full refund within 30 days of receipt of your shipment.(excluding original outgoing freight charges) for the following reasons:
- Change of mind
- The item is defective.
- The item received is not the ordered item.
- The item differs in specifications from the item displayed on our website.
- Items must still be in absolutely new condition, as determined by Fantail, and with all original tags and packaging. For clothing, unwashed and unworn
Items that cannot be returned:
- All cricket bats that are made to order cannot be returned or cancelled once your order is placed. Unless you have arranged this with us before placing your order
- Items held longer than the 30-day return policy.
- All Fantail cricket bats that have been used in any way that don't meet our warranty policy
- Fantail cricket bats can not be returned because of 'change of mind' once a service has been completed (Including knocking In)
- No service item/s will be refunded.
- Free gifts or promotional items are not returnable!