Current Timelines

These timelines are a guide, not a guarantee, and change throughout each month.

We base these on recently completed orders that have left the workshop. As the number of orders and customers visiting our store varies weekly, we can't give you a specific time or day; we can only provide you with the current timelines below.
We will do our best to have your order ready as soon as possible. If you are collecting your bat, you will receive a text when your order is ready for pick up. Otherwise, you will receive an email with tracking details once your order has been dispatched.
If you are concerned that your order has been completed but haven't been notified, click the order status button in your email receipt or email us.

Please note: Working days are Monday to Friday excluding public holidays.

New Bats

Pre-made - 3 to 6 working days - For any services to be completed.

Made to order - 10 to 15 working days once your selection is confirmed - For your bat/s to be made and any services to be completed

Custom - Once your design is confirmed allow 10 to 15 working days - For your bat/s to be made and any services to be completed

Services & Repairs

If your order includes more than one service, add the lesser timeframe/s of the secondary services to the main service you purchased.

5 minutes - grip application and facings

3 to 5 working days - toe guards & thread-epoxy wrapping

3 to 5 working days - knocking in

5 to 7 working days - clean face services and full refurbishments

8 to 10 working days - weight reductions.

7 to 10 working days - handle replacements.

5 to 7 working days - crack repairs and all other services.