Click here to view our stockists

We are based in Auckland, New Zealand.
Click here to view our store address

Yes. You don't need to book. You're welcome to pop by anytime during our opening hours. 
Click here to view our opening hours

No, we don't. However, you can reach us using the support box on the bottom left-hand side of your screen.

We hold in-store pick-up orders for 12 months from the date you were notified. If pick-up has not been made within those 12 months and we have not heard from you, your order will be donated to the local Salvation Army store. 

In-store pick-up orders can only be refunded, if applicable, within 30 days of being notified your order is ready. 

Yes, we do. To get a shipping quote add the items you would like to purchase to your cart and proceed to the checkout. Our system will calculate shipping rates based on your delivery address, order weight and order value.

Please be aware that all international orders are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties. Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.

Yes, please be aware that all international orders are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties. Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.

We no longer offer Afterpay

Yes, this is an option for NZ customers only. Please send us an email with your order details to proceed.

Click here to view our returns policy

1. Click the profile icon in the store's navigation.
2. Log in to your account: 
3. Click the order you'd like to submit a return for.
4. If your order has more than one item, select the items you want to return.
5. Select a return reason and add a note for the store.
6. Click Request return. 
   

If your return request is approved, you will receive an email with shipping instructions. After the product is returned, you will receive a refund upon approval.

No, we won't be. Other than the products currently in our clearance sale, there are no plans for any future sales.

TAP HERE to view our clearance sale.

Click here to view details on restocking.

Restocking isn't due anytime soon if there isn't an ETA listed.

We can have 60+ open orders at any given time, and as we work on a first-come, first-served basis, it's not possible to provide you with a time or day. We can, however, provide you with our current timelines VIEW HERE

Click here to view current timelines

Click here to view instructions on the process.

Yes, we do. You have two options,

The first is to pop into our Auckland store anytime during our opening hours.

The second option is to purchase a custom bat fitting appointment, this gives you one on one time to get fitted for a bat outside of our opening hours to all customers.

Click here to purchase a custom bat fitting appointment.

Yes, replicas come under our custom range. Click here to view custom bat details.

You can send or drop your bat off in-store, or we can use pictures and specifications to draw up a design.

You can type that you'd like us to make a replica in the additional information box on each custom product page.

Yes, but only to a selected group of players.
Click here to view details.

Yes, if it's showing as sold out you will be added to the waiting list.

You can then pick one up in store or it can be sent to you (shipping costs are borne by the customer) once they are showing in stock.

If you would like Fantail to repair your bat but are unsure if it is repairable or you're not sure what to purchase, please use the support box located at the bottom left-hand side of your screen and include a few pictures of your bat/s.

Click here to view pricing and instructions.
Click here to view current timelines.

No, we don't sell or send out sticker sheets.

If Fantail has not manufactured your bat, you will be offered our Service Splice stickers with any full refurbishment service.

Suppose you have a Fantail bat that is still in good condition and want to apply new stickers. You'd need a full refurbishment, with the addition of Fantail stickers of your choice.

No, we can't

Click here to view our bat care advice.

No, we only sell new bats

We don't offer individualised advice. But you're welcome to use our youtube channel as a resource. Click here to view our channel

No, we only sell finished bats

No, it's not something we offer.