Instructions

PLEASE FOLLOW THESE STEPS: 

  1. Place your order online or pop in-store for the services and repairs you require (please get in touch if you need any assistance). Please don't send your bat/s in unless you've placed an order.
  2. Send your bat into our workshop from anywhere around the world (Fantail doesn't organise or pay for this) with your order number, name and contact details attached. Please don't send your bat cover; it may not be returned.
  3.  Your bat will join the queue as soon as it arrives. You won't be notified when your bat arrives.
  4. Once complete, your bat/s will be couriered to the address given in your order details (the return shipping is calculated and paid for in the checkout of our website). You will be sent an email with the tracking details upon dispatch, or we will let you know that it is ready for pick up. 
      Send or drop your bat/s off to the following address:

      Fantail
      84C Elizabeth Knox Place
      St Johns, Auckland 1072
      New Zealand