International orders are shipped delivery duties unpaid (DDU)
Afterpay available in-store & online
We can repair the majority of cracks. Our craftsman will evaluate each bat when it arrives and if it is deemed unrepairable you will receive a refund (excluding shipping costs)
If you are unsure if the crack is a major, medium or minor repair send us an email using the support box on the bottom left-hand side of your screen with a picture of the crack and we will let you know if it's repairable and what level of repair you require.
PLEASE NOTE: This is a crack repair service, not a crack prevention service. We don't offer any warranty on our crack repairs but we do our best to ensure they hold for as long as possible. Crack repairs are a temporary solution if you are wanting a permanent solution we'd recommend purchasing a new bat. If you need any further details please get in touch before placing an order.
PLEASE FOLLOW THESE STEPS:
Place your order online or pop in-store for the services and repairs you require (please get in touch if you need any assistance). If you are based outside of NZ, please get a shipping quote before placing your order. Please don't send your bat/s in unless you've placed an order.
Send your bat into our workshop from anywhere around the world (Fantail doesn't organise or pay for this) with your order number and name attached. This is vital to connect your bat/s with your order. Please don't send your bat cover; it may not be returned.
Your bat will join the queue as soon as it arrives. You won't be notified when your bat arrives.
Once complete, your bat/s will be couriered to the address given in your order details (the return shipping is calculated and paid for in the checkout of our website). You will be sent an email with the tracking details upon dispatch, or we will let you know that it is ready for pick up.
PLEASE NOTE: If you are an international customer, please get a quote to send your bat/s to NZ before placing an order. If you place an order and change your mind. You'll only receive a refund of the order value minus the transaction fee (between 3 & 7% of the order value).
Send or drop your bat/s off to the following address:
Fantail 84C Elizabeth Knox Place St Johns, Auckland 1072 New Zealand
We can have 60+ open orders at any given time, and as we work on a first-come, first-served basis, it's not possible to provide you with a time or day, so please don't call the store.
We can, however, provide you with our current timelines VIEW HERE
If you are concerned that your order has been completed but haven't been notified, click on the order status button in your email receipt.
To get a shipping quote add your the items you would like to purchase to your cart and proceed to the checkout. Our system will calculate the best shipping rates available based on your delivery address
Please be aware that all international orders are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties. Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.
New Zealand - orders are sent through Post Haste. Allow 1 to 5 business days for delivery.
Australia - Orders are sent through two carriers. For DHL Express, allow 1 to 4 business days for delivery, and NZ Courier Post allow 5 to 14 business days.
Rest of World - Orders are sent through DHL Express. Allow 3 to 8 business days for delivery.