Weight Reduction
- Shipping worldwide with DHL Express
Is your bat too heavy, or does it not have the pickup you want? Does it feel great when you tap up, but it's just not there when you play your shot? No problem. We can reduce the weight and re-balance your bat.
We can generally take out up to 5 ounces of weight by removing the labels from the back of the bat and completely re-working the shape. Please remember that reducing the weight will reduce the performance of the bat.
PLEASE NOTE: Any stickers covering the back of the bat will be removed and thrown away. If you purchase a full refurbishment, all stickers will be removed. If you'd like to keep the stickers and or grips, please remove them before sending/dropping off your bat.
We offer a crack repair service, not a crack prevention service. We don't provide any warranty on our crack repairs as we can't control what the willow will do, but we do our best to ensure they hold for as long as possible. Crack repairs are a temporary solution. We'd recommend purchasing a new bat if you want a permanent solution. If you need further details, please get in touch with us before placing an order.
If you'd like to get some custom stickers made, one of our loyal customers often uses Super Signs in Pukekohe, NZ. They can help with one-off bat stickers, If you're interested contact Ryan at design.supersigns@gmail.com
PLEASE FOLLOW THESE STEPS:
- Place your order online or pop in-store for the services and repairs you require (please get in touch if you need any assistance). If you are based outside of NZ, please get a shipping quote before placing your order. Please don't send your bat/s in unless you've placed an order.
- Send your bat into our workshop from anywhere around the world (Fantail doesn't organise or pay for this) with your order number and name attached. This is vital to connect your bat/s with your order. Please don't send your bat cover; it may not be returned.
- Your bat will join the queue as soon as it arrives. You won't be notified when your bat arrives.
- Once complete, your bat/s will be couriered to the address given in your order details (the return shipping is calculated and paid for in the checkout of our website). You will be sent an email with the tracking details upon dispatch, or we will let you know that it is ready for pick up.
PLEASE NOTE: If you are an international customer, please get a quote to send your bat/s to NZ before placing an order. If you place an order and change your mind. You'll only receive a refund of the order value minus the transaction fee (between 3 & 7% of the order value).
Send or drop your bat/s off to the following address:
Fantail Cricket
244 Dominion Rd
Mt Eden, Auckland 1024
New Zealand
CURRENT TIMEFRAMES
To get a shipping quote, add the items you would like to purchase to your cart and proceed to checkout. Our system will calculate the best shipping rates available based on your delivery address.
We offer free worldwide shipping on English willow bat orders. Please note, this free shipping applies only to the bat; you'll need to cover shipping costs for any additional items in your order.
Please be aware that all international orders are shipped delivery duty unpaid (DDU), and you, the customer, are responsible for any local customs fees, taxes, and/or duties. Any import duties and taxes are charged once the package has reached the destination country, and these charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges, you are advised to contact your local customs office.
- New Zealand - orders are sent through Post Haste. Allow 1 to 5 business days for delivery.
- Australia - Orders are sent through two carriers. For DHL Express, allow 1 to 4 business days for delivery, and NZ Courier Post allow 5 to 14 business days.
- Rest of World - Orders are sent through DHL Express. Allow 3 to 8 business days for delivery.
