Cricket Bat Services & Repair

We are your one-stop shop for all your cricket bat needs, from preparation to refurbishments and handle replacements. Our work is renowned for its quality, which is why numerous first-class and international cricketers trust us.

If you would like Fantail to repair your bat but are unsure if it is repairable or what to purchase, please use the support box located at the bottom left-hand side of your screen and include a few pictures of your bat/s.

PLEASE NOTE: We offer a crack repair service, not a crack prevention service. We don't provide any warranty on our crack repairs as we can't control what the willow will do, but we do our best to ensure they hold for as long as possible. Crack repairs are a temporary solution. We'd recommend purchasing a new bat if you want a permanent solution. For further details, please get in touch with us before placing your order. 

CURRENT TIMEFRAMES

STANDARD SERVICE/REPAIR 
We can have over 60 open orders at any given time, and as we work on a first-come, first-served basis, it's not possible to provide you with a specific time or day. We can, however, provide you with our current timelines VIEW HERE

If you are concerned that your order has been completed but you haven't received a notification, click the order status button in your email receipt or contact us.

URGENT SERVICE/REPAIR 
2 working days turnaround on any bat in any condition.
The price for this service is double our standard service/repair rates. Please send us an email to check availability first.

PLEASE FOLLOW THESE STEPS: 

1. Place your order online or pop in-store for the required services and repairs (please get in touch if you need any assistance). If you are based outside of NZ, please get a shipping quote before placing your order. Please don't send your bat/s in unless you've placed an order.
2. Please send your bat to our workshop from anywhere in the world (Fantail doesn't organise or pay for this) with your order number and name attached. This is vital to connecting your bat/s with your order. Please don't send your bat cover; it may not be returned.
3.  Your bat will join the queue as soon as it arrives. You won't receive a notification when your bat arrives.
4. Once complete, your bat (s) will be couriered to the address provided in your order details. The return shipping is calculated and paid for at checkout on our website. Upon dispatch, you will receive an email with the tracking details, or we will notify you when it is ready for pickup. 

PLEASE NOTE: If you are an international customer, please obtain a quote to send your bat (s) to NZ before placing an order, as changes to your order after it has been placed may incur additional costs. You'll only receive a refund of the order value minus the transaction fee (between 3 & 7% of the order value).

Send or drop your bat/s off to the following address:
Fantail Cricket
244 Dominion Rd
Mt Eden, Auckland 1024
New Zealand

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