We are your go-to destination for all cricket bat services, from preparation to refurbishments and handle replacements. Our work is renowned for its quality, earning the trust of numerous first-class and international cricketers.
If you'd like Fantail to repair your bat but are unsure if it's repairable or what to purchase, please send an email support@fantailcricket.com with a few pictures of your bat(s).
CURRENT TIMEFRAMES
STANDARD SERVICE/REPAIR
We handle over 60 open orders at any time and operate on a first-come, first-served basis, so we cannot provide a specific time or day. However, you can view our current timelines here.
URGENT SERVICE/REPAIR
We offer a 2-working-day turnaround on any bat, regardless of its condition. This service is priced at double our standard rates. Please email us to check availability first.
PLEASE FOLLOW THESE STEPS:
- Place your order online or visit us in-store for the services and repairs you need (contact us if you need assistance). If you are outside NZ, get a shipping quote before placing your order. Do not send your bat(s) unless you've placed an order.
- Send your bat to our workshop from anywhere in the world with your order number and name attached (Fantail does not organise or pay for this). This is crucial for connecting your bat(s) with your order. Do not send your bat cover; it may not be returned. Your bat will join the queue upon arrival. You won't receive a notification when your bat arrives.
- Once complete, your bat(s) will be couriered to the address provided in your order details. Return shipping is calculated and paid for at checkout on our website. Upon dispatch, you will receive an email with tracking details or a notification when it is ready for pickup.
PLEASE NOTE: If you are an international customer, obtain a quote for sending your bat(s) to NZ before placing an order, as cancellations after placement will incur costs. Refunds will be the order value minus the transaction fee (between 3 & 7% of the order value).
Send or drop off your bat(s) to:
Fantail Cricket
244 Dominion Rd
Mt Eden, Auckland 1024
New Zealand
