Service Instructions

PLEASE FOLLOW THESE STEPS: 

  1. Place your order online or pop in-store for the services and repairs you require (please get in touch if you need any assistance). If you are based outside of NZ, please get a shipping quote before placing your order. Please don't send your bat/s in unless you've placed an order.
  2. Send your bat into our workshop from anywhere around the world (Fantail doesn't organise or pay for this) with your order number and name attached. This is vital to connect your bat/s with your order. Please don't send your bat cover; it may not be returned.
  3.  Your bat will join the queue as soon as it arrives. You won't be notified when your bat arrives.
  4. Once complete, your bat/s will be couriered to the address given in your order details (the return shipping is calculated and paid for in the checkout of our website). You will be sent an email with the tracking details upon dispatch, or we will let you know that it is ready for pick up. 

PLEASE NOTE: If you are an international customer, please get a quote to send your bat/s to NZ before placing an order. If you place an order and change your mind. You'll only receive a refund of the order value minus the transaction fee (between 3 & 7% of the order value).

      Send or drop your bat/s off to the following address:

      Fantail
      84C Elizabeth Knox Place
      St Johns, Auckland 1072
      New Zealand

      CURRENT TIMEFRAMES

      We can have 60+ open orders at any given time, and as we work on a first-come, first-served basis, it's not possible to provide you with a time or day. We can, however, provide you with our current timelines  VIEW HERE
      If you are concerned that your order has been completed but haven't been notified, click the order status button in your email receipt or email us.